Terms of service

 

Welcome to Dear August. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all visitors, users, and customers of Dear August. By using our website, purchasing products, or interacting with our services, you agree to comply with these terms.

Dear August reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Availability

All products displayed on Dear August are subject to availability.

We make every effort to display product images, colors, and descriptions accurately. However, actual product colors may vary slightly due to device screen settings and lighting.

We reserve the right to:

  • Limit product quantities

  • Discontinue products at any time

  • Refuse or cancel orders if necessary

3. Pricing & Payments

All prices are listed in INR (₹) unless stated otherwise.

Prices may change without notice.

We accept secure online payments through trusted payment gateways. Dear August does not store your card or payment details.

In case of pricing errors or technical issues, Dear August reserves the right to cancel orders and issue refunds if applicable.

4. Order Confirmation

After placing an order, you will receive an order confirmation email or message.

This confirmation does not guarantee acceptance of the order. Dear August reserves the right to cancel or reject orders due to:

  • Product unavailability

  • Payment issues

  • Incorrect pricing

  • Suspicious or fraudulent activity

If your order is cancelled after payment, a refund will be processed to the original payment method.

5. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Estimated delivery timelines are provided for convenience only and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect shipping information

Customers are responsible for providing accurate delivery details.

Dear August is not liable for delays caused by courier partners or events beyond our control.

6. Returns & Refunds

Dear August follows a strict No Refund Policy.

Once an order is successfully placed and delivered, refunds will not be provided under normal circumstances.

We only offer replacements or exchanges in the following cases:

  • Wrong product delivered

  • Damaged product received

  • Defective item received

To request a replacement or exchange, customers must contact us within 48 hours of delivery with clear photos or videos as proof.

Products must be:

  • Unused

  • In original packaging

  • In original condition

Replacement requests that do not meet these conditions may be rejected.

Dear August reserves the right to verify and approve all replacement requests.

7. Cancellations

Once an order is placed successfully, it cannot be cancelled under any circumstances.

Customers are requested to review their order details carefully before completing the purchase.

Dear August reserves the right to cancel orders in rare cases involving:

  • Product unavailability

  • Technical errors

  • Fraudulent or suspicious transactions

If Dear August cancels an order after payment, the applicable amount will be refunded to the original payment method.

8. User Responsibilities

By using our website, you agree:

  • Not to misuse the website

  • Not to attempt unauthorized access

  • Not to engage in fraudulent activities

  • To provide accurate information

Any violation may result in account restriction or legal action.

9. Intellectual Property

All content on Dear August, including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Branding materials

is the intellectual property of Dear August and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

Dear August shall not be held liable for:

  • Indirect or incidental damages

  • Delivery delays beyond our control

  • Temporary website interruptions

  • Loss caused by misuse of products

Customers use our products and services at their own discretion.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using Dear August, you consent to the collection and use of information as described in our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall fall under the jurisdiction of the appropriate courts in India.

13. Contact Us

For questions regarding these Terms & Conditions, contact us at:

Email: info@dearaugust.in
Website: www.dearaugust.in