Refund policy

 

At Dear August, each piece is thoughtfully made with care and intention.
For this reason, we do not offer returns or refunds under any circumstances.

All purchases made on our website are final sale.

We kindly request customers to review product descriptions, sizing details, and images carefully before placing an order.

Exchange Policy

We are happy to offer exchanges only, subject to the conditions outlined below.

Eligibility for Exchange

• Exchange requests must be made within 2 days of delivery

• Items must be:

• Unused, unwashed, and unworn

• With original tags intact

• In original condition, free from stains, perfumes, or damage

Exchange Conditions

• Exchanges are allowed only once per order

• Customers may exchange for:

• A different size, or

• Another product of equal or higher value
  (Any price difference must be paid by the customer)

• All exchanges are subject to stock availability

Non-Exchangeable Items

• Items purchased during sales, discounts, or promotional offers

• Custom-made, altered, or personalised products

• Items marked as final sale

Shipping

• Customers are responsible for both forward and reverse shipping charges

• We recommend using a reliable courier service, as Dear August is not responsible for lost or delayed shipments

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and opening videos
Our team will review the issue and assist you accordingly.

Important Notes

• No refunds will be issued under any circumstances

• Dear August reserves the right to refuse an exchange if the product does not meet the eligibility criteria

For exchange requests, please contact us at info.dearaugust@gmail.com with your order number and reason for exchange.